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Extremely disappointing. Avoid this restaurant. I brought my daughter to the Kitty Cafe (Birmingham) for a birthday celebration. As she’s a cat enthusiast, she was concerned for the cats wellbeing; moreover, she thought the cats seemed stressed and unhappy. The food is TERRIBLE, overpriced and...the service is shockingly below standard. Subsequently, I wasn’t able to eat the panini - cardboard bread, paucity of filling, bland and the vegetables seemed stale - plus my daughters quesadilla was dry and tasteless; consequently, she didn’t eat it. Her mock-tail wasn’t mixed or prepared correctly; hence, it was pure syrup and sickly sweet (again she didn’t touch it). Also, ancillaries (milk and sugar) weren’t brought over with the pot of tea - as the tea was ￡3-95, this was unacceptable - Specifically, the staff have ZERO manners and NO people skills. They treat their customers with contempt and disdain. As we indicated the food was unsatisfactory (and didn’t eat or drink anything) and refused to pay! Generally, they were incredibly rude to us. My daughter was clearly upset. Please avoid!More
Beware, although this business was selling vouchers through Wowcher, they don't accept those as payment. A convoluted story about Wowcher having set these vouchers up without the cafe's agreement, but this business refuses to confirm this in writing. Place looks nice, but our experience of...its management is dire.
I also noted that their Facebook page doesn't accept reviews from customers, just posts. not surprised considering.More
I will never come here again. The customer service is really poor and slow. Food is disgusting. The cake my son ordered was stale and had to be sent back, my Jacket Potato was cold and the pizzas were thick with cheese and dripping in...fat. All I was offered was 10% off the bill and to contact Head Office, which will be doneMore
We visited kitty cafe today and we really enjoyed it the staff were friendly the cats of course were amazing 23 cats and all rescued the waitress was telling us the names and we could see how the cats loved her too will definitely be...going again it was a very relaxed and calm atmosphere really enjoyed it :)More
This was my second visit, really love the quirky decor and cat art.
The afternoon tea was delicious, could do with some taller nets to go over the afternoon tea stands please.
Cats and kittens galore and loved them all but please please review your...age limit. Some young children just think it's a playground rather than a cafe, the cats are definitely more chilled when the tiny kids have gone.
I had an altercation with a mother over her unruly child who felt it was ok to scream at the top of his voice and put his fingers on my afternoon tea as well as messing with the cups on the couple's table next to me, absolutely not the fault of Kitty Cafe with regards to the rude obnoxious women and hats off to the one member of staff who came over to make sure all was ok and apologised, while I thanked her for it, it wasn't for her to apologise for the stupid arrogance of others.
I would love to return but please think of the cats and kittens and review the age limit of children.More
My husband and I went when the ￡10 deal was on and we had a wonderful time. The food was good and lots of it. Most of the cats were around and we took photos and fussed some of them. We felt there was no...pressure from staff to leave and we were there for about 90 minutes. We can't wait to go back again!More
If I could give this place 0 stars then I would. I came here because I had a ￡20 gift card from my sister. Thank god for the gift card because I didn’t have to spend any of my own money on this disgusting establishment....Considering that we are in a pandemic, there was absolutely zero measures in place. Tons of screaming brats running around and people wandering about the restaurant with no consideration for other people’s personal space. Staff not monitoring the guests or ensuring people were distancing. The food (cream scone and a strawberry cheesecake) came out 20 mins after ordering with filthy cutlery.
We didn’t get to see any cats because of the swarms of people running around.
Only redeeming thing about this place is the staff- very polite and well mannered. Would definitely never come againMore
Went here with family over xmas 2019. One of the party is cat obsessed so was in there element! The tea and food option is great and the cats are friendly and will come up to be stroked.
When we visited it was very busy...and the service was a little slow which meant we had to rush our cakes.
Overall though i would definitely go again.More