Impressed us the most is "All Staff" is very "Friendly and Fully of Service Mind" good anticipate and offer all the services we may need. We were thinking that hotel is famous for Sky Bar and quite old but this hotel had changed our mind. We were stay during for honeymoon night with Tower Club River View Suite on 19-20 September 2020 only 1 night welcome us with A cute Honeymoon cake and very nice taste (My partner booked trough the Japanese Agency with special benefit for Japanese who working in Thailand during Covid-19 Situation) 1.Room+Breakfast 2.Early Check-in/Late Check-out until 5PM 3.Free Minibar (Softdrink around 16 cans) + Nespresso Coffee making machine 4. Complimentary Alcoholic/Non Alcoholic + Canape, Snack from before noon until 6PM. 5.Free 2 Drinks for Sky Bar Roof Top at 64Fl. 6.Offer for Tuk Tuk to Sathorn Pier the boat go to shopping malls "The Icon Siam" We appreciate all staff they greeting us every time we pass by "Wai and say Sawasdee" It's make us proud for Thai Culture and make my partner into for "Real Thai" more The room we didn't expect too much but it's make us "Wow" for fantastic "Chao Praya River View" the river of Siam and the room so wide. For the highlight of the day that we so enjoyed to "Drink deep of superbly Ambiance Night" and the Bangkok Metropolitan Night View. It's the most romantic night for us. All staff is very professional to service us "Appreciate" For Restaurant "Mozu" this restaurant we use for Privileges Lounge for 1st and 2nd Day the restaurant is good not special but everything was special because the service from all staff. Every Staff treat us with the great service mind "Appreciate" (Breakfast we understand for the Covid-19 Situation it's not bad but not good) We would love to say "Thank you all" to make us had the "Special Honeymoon Night" especially "Concierge Team" to offer and help us all the time when we needed. Will definitely come back again. Khob Khun and A-ri-ga-tō go-za-i ma-shi-ta.) from our "Bottom Heart"…
We had a great experience at Lebua. The hotel and facilities are top notch. The river view from our 58th floor balcony was stunning. Every member of staff that we interacted with from the reception to the elevator operators and everyone in between was professional and made us feel welcome. The woman who checked us in, Chane, showed us to our room and explained the services available. The good-natured men and women at reception provided us with drinks vouchers and arranged our taxi home. The food we had a breakfast and lunch was tasty and the staff in the dining area were attentive and friendly. At night we went to the rooftop amd enjoyed the incredible views while enjoying the drinks and music from a live band. We highly recommend staying a Lebua.
I requested your help to make our last night in Bangkok special for my wife and you went the extra mile and made us feel like royalty!! We got upgraded to a suite that was way too humongous for the both of us. It has incredible views on the Chao Phraya River. We enjoy the magnificent outlook of the city on the Skybar as well! Breakfast was so diverse. You had a buffet with all sorts of fruits, juice, pastries, tea, coffee and even chefs cooking pretty much whatever you ask them too! My wife and I are great travellers, we have been all around the world (literally) and seriously Lebua is still our favorite hotel! Thank you again for all the kindness and memories! We will definitely be back! That's a promise!
We booked this hotel for the end of our trip in Thailand, we wanted to end on a high so we booked this expensive hotel as a treat. The trip got cancelled due to Covid-19 and initially the hotel contacted us to confirming we would receive a refund. It has now been almost 4 months and we still haven't received a refund. To make matters worse, their customer service is atrocious! They have ignored all of our emails and refused to reply - therefore we have been forced to seek action to get our money back.
Treated like royalty. Chanae was amazing. I will definitely be back. Great view, beautiful room, coffee machine, bed from heaven. Breakfast was delightful. I could go on. It is worth it. Do yourself a favour.