Roof Top Saturday September 12, 2020 Greeted at the front door, we were escorted to the top floor of the hotel for drinks and appetizers. Very friendly atmosphere with the impeccable service of the Crillon, both cocktails and Tartines menus were well explained and delicious, “house Champagne” was priced very reasonably and the cocktails incredible. The view is priceless !
Hi Everyone, As I was looking for nice spot to take my girlfriend from drinks I came across the new rooftop bar they created at Le Crillon and I have to say it was absolutely amazing. I think we can all agree that Paris is one of the most beautiful city in the world and le Crillon gives us the opportunity to see Paris from the sky. The view from the rooftop bar is absolutely breathtaking as you can pretty much all monuments (eiffel tower, Arc de Triomphe, Grand Palais etc...). The drinks were also delicious, I really recommend the one made with Gin (I can't remember the name...). I recommend very strongly this place for the quality of the drinks + the view !!! Don't hesitate to try it !
Warm welcome at the door and amazing time on the pop up roof top bar. The view is breathtaking! Cocktails were delicious and service was on point! Well done! I would recommend Le Crillon to anyone and I will be back
We had the pleasure to stay in this superb hotel last autumn and i definitely can say that I never experienced such a great service. Especially Manou from Guest Services & Margo in Brasserie d'Aumont. We got a nice and very spacious for Paris "Grand Premier Room". It was wonderful, so beautiful details, you felt like a princess in a castle. Finally... The breakfast in the Brasserie is so delicious, the staff read your wishes from the eyes and make everything possible. Also I recommend a visit the Bar "Les Ambassadeurs", love the pianist and the cocktails, especially the "Parisian Mule.
This is a tale of masterful service recovery. My first stay at the Hotel de Crillon was a frustrating, alienating mess. This was such a surprise, that I wanted to reserve judgement until after a second stay before writing this review. In fact, the then-Managing Director contacted me shortly after the first stay to invite me back as a "gesture of goodwill" based on my responses to their post-stay questionnaire. Let's see if they managed a comeback... They define their marketing. They define their prices. So they define the expectations. I'm less susceptible to the marketing than I once was, but the price remains my reassurance that the fundamentals of a hotel stay will be present: sleep quality, facilities as-advertised, processes fuss-free. They charge among the highest prices for any European hotel but – on the first stay – operated at the level of any airport chain hotel: soulless, tangible cost-saving measures, disinterested staff. The service level was overwhelmingly dysfunctional and the accommodation marred by shortcomings which should be unthinkable in a recently refurbished, top-tier hotel. Examples included the pool still being locked an hour after its published opening time; no sound insulation in the room so noise from the courtyard bar outside kept me awake; ineffective air conditioning; Virtuoso perks not being honored; having to beg an overtly contemptuous receptionist to stay until 1pm even though my rate included late check-out; plus a handful of silly slip-ups. When the hosts seem this overwhelmed, then what hope do guests having of relaxing? Ultimately the problem wasn't even that the usual thoughtful flourishes and pleasant surprises were missing, the basics were too. The noise intrusion meant that the Hotel de Crillon failed to deliver the one non-negotiable of any hotel stay: sleep quality. These problems were all a distant memory by the end of the second stay. This time, the guest relations team was exceedingly attentive. I've never heard my own name so often. Yes, they had clearly been tasked with making a fuss over me under the circumstances, but I appreciated being privy to the all-bells-and-whistles service level. Personalisation was the big difference: instead of the dismissively anonymous treatment of the first stay, every interaction gave the impression that they consider me a valued 'regular'. I packed the pre-arrival questionnaire with details and was looking forward to seeing what they did with them. Only on the second trip was there any evidence that they read it. Not much needs to be said about the design: it is as beautiful as it looks online, but after arriving you can appreciate how sexy the effect is in reality. However, you can draw a clear line between the public areas – which get better the more you look at them – and the guestrooms, which also make a slick first impression but have some surprising shortcomings. If you value sleep quality and daylight, then the inward-facing, lower rooms are to be avoided. The first stay was in room 127, a courtyard-facing, first-floor Grand Premier Room (the highest tier of room before suites; it could pass for a junior suite). It must have been one of the worst rooms they could have allocated and I was naive to accept it. The noise from both the corridor and the courtyard bar outside flows freely into the room, preventing a good night's sleep. The low ceilings and lack of daylight gave it a gloomy feel. The second stay was in suite 315, a third-floor, street-facing Deluxe Suite (the lowest tier among the suites). It worked much better: perfectly sound-insulated, brighter and generally much more inviting. Both rooms were equally lovingly furnished and finished though – there was no sense of the room being more "basic" than the suite. Fernando in the spa gave a superb massage. It was very relaxing and I felt the benefits for days afterwards. Despite this, I'm not sure if the Hotel de Crillon is the best choice if the wellness facilities are important to you. The spa is a true jewel box: glitzy, beautiful, but very small. The pool is tiny – too narrow for two people to swim lengths simultaneously and too small to do anything whatsoever it there are already kids playing in it. The fitness room is better. The selection of beverages feels larger than the selection of equipment, but everything is well maintained and, thanks to the Kinesis, you can just about improvise a full workout. The only food I ate was breakfast at Brasserie d'Aumont. When they tell you their house special is a ham and cheese croissant, it's clear that they're not reaching for the stars creatively, but the quality of everything was very high. Especially the fruit: I have no idea how they get their hands on such delicious mango and strawberries at this time of year. They provide plenty of options for lactose/gluten aversions. On the first trip, I did not expect them to bring their A-game – two-night stay, first-timer, in the third-cheapest room category. Despite this forgiving disposition, reality fell uncomfortably short of reputation at the Hotel de Crillon. That the MD recognised this and unhesitatingly made amends speaks volumes about how hard the Hotel de Crillon works to stay true to its lofty reputation. It shows that guests might be in capable hands after all, even when things go so badly wrong.…